Support
Technical support
Geomarc offers three types of technical support for Repute:
Basic support:
- Free technical support provided by Geocentrix via telephone/email/remote access for the first 30 days from the date of software delivery.
Re-assurance:
Re-Assurance, available for purchase and valid for one year (see the price list), is a technical support and software maintenance service that includes all the benefits of Geocentrix support, namely:
- Technical support provided by Geocentrix via telephone/email/remote access to help you understand the features of Repute and resolve any technical issues relating to its use and installation;
- Automatic delivery (at no additional cost) of every new software update and/or new version;
- Discounts on training courses;
- Exclusive access to new versions of the software under development, with the opportunity to influence the development process.
In addition to all Geocentrix services, subscribing to Re-Assurance through Geomarc also includes technical support in Italian via telephone/email/remote access concerning the analysis of pile groups using “PGROUPN” (Boundary Element Analysis calculation), provided directly by the authors.
NOTE: As Re-Assurance is an annual software maintenance contract, it must be activated from the date of purchase of Repute.
Expert support:
A specialist consultancy service for the numerical analysis and design of pile foundations provided by the team of engineers at Geomarc (click for more information).
